Lexus has long been criticized for its outdated and cumbersome infotainment systems, which relied on awkward trackpads and clunky interfaces. With the introduction of the new Lexus Link, available in two sizes—the 9.8-inch Connect and the 14-inch Pro—the brand promises a more intuitive and modern experience. We tested the Pro version to see if it delivers.
Lexus Link: Features and Connectivity
The Lexus Link system embraces modern technology, offering over-the-air software updates, real-time traffic information, and a voice assistant designed for natural interaction. It also supports wireless Apple CarPlay and wired Android Auto. However, during our testing, we experienced connectivity issues with Android devices, requiring re-pairing each time via Bluetooth—though this could be attributed to phone compatibility rather than a fault in the system.
Lexus highlights that the Pro version features one of the largest touchscreens in its segment. While the 14-inch display is indeed impressive, Lexus has opted for a sidebar on the driver’s side instead of a traditional home screen. This can make navigating menus slightly cumbersome, as adjusting settings requires more taps than necessary.
Touch Controls: A Step Forward or a Step Too Far?
In an attempt to streamline controls, Lexus has reduced the number of physical buttons in favor of digital alternatives. While volume and temperature adjustments retain physical dials, most other functions are integrated into the touchscreen.
One of the more divisive features is the new touch-sensitive steering wheel buttons. These unmarked, customizable buttons activate a heads-up display graphic when touched, indicating their function. While innovative, they require a learning curve and may be more confusing than conventional physical buttons.
The ‘E-Latch’ Door System: Innovation or Overcomplication?
Lexus has also introduced an electronic door latch system, or ‘e-latch.’ Instead of a traditional door handle, users press a latch that checks the blind-spot monitor before unlocking. While it enhances safety, some may find it unnecessary, given that standard door handles have worked fine for decades. Fortunately, a manual override is available.
Verdict: Is Lexus Link a Success?
The Lexus Link infotainment system is a significant improvement over its predecessor, offering a cleaner interface, a large touchscreen, and modern connectivity features. However, some design choices—such as the lack of a home screen, touch-sensitive steering buttons, and the e-latch system—feel like change for the sake of change rather than true innovation. While it’s a step in the right direction, a few more software updates could make it truly exceptional.
